This Privacy Policy explains how MILLERS INSURANCE AGENCY, INC., doing business as Port Bay Insurance ("we," "us," "our"), collects, uses, stores, and protects the personal information of individuals who interact with our website, services, and communication channels. By using our services, you consent to the practices described in this policy.
Information We Collect
Port Bay Insurance collects personal information that you voluntarily provide, such as your name, phone number, email address, physical address, date of birth, household details, and information relevant to the coverage you request — for example current policy details, vehicle and driver information, or general health and coverage needs — along with anything you share when requesting a quote, scheduling an appointment, or communicating with us.
We automatically receive technical information from your device, including your IP address, browser type, access times, website usage activity, and similar analytics data. We do not store full payment-card details on our servers; any payments are handled securely by third-party processors.
How We Use Your Information
Your information is used to deliver and manage our insurance comparison, quoting, enrollment, and advisory services. This includes preparing quotes, submitting applications to insurance carriers on your behalf, scheduling appointments, providing customer and claims support, and communicating with you about your coverage. We also use the information to improve our website, personalize your experience, analyze service performance, and maintain internal business records. Your information may further be used for fraud prevention, security purposes, regulatory compliance, and essential service-related notifications.
Sharing and Disclosure
Strict No-Sale Policy
Port Bay Insurance does not sell your personal information or mobile data to third parties for marketing purposes.
Because we are an independent agency, we share the information necessary to obtain quotes and bind coverage with the insurance carriers and underwriters you ask us to work with. We may also share certain information with trusted service providers who help us operate — such as quoting and comparison platforms, secure document storage, analytics tools, and communication providers. These parties may use your information only as necessary to perform their designated functions. Information may also be disclosed when required by law, in response to valid legal process, or to protect our rights, customers, business operations, or staff.
Text Messaging (SMS)
If you opt in to receive text messages from us, your consent and mobile information are used only to send the messages you signed up for. We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing purposes. You can opt out at any time by replying STOP, or get help by replying HELP. Message and data rates may apply, and message frequency varies. For full details, see our SMS Terms & Conditions.
Cookies and Tracking Technologies
Our website may use cookies, local storage, tracking pixels, and analytics tools to enhance functionality and understand how visitors interact with the site. These technologies help support features such as site performance and personalization. You may disable cookies through your browser settings, but doing so may affect how the site functions.
Data Security
We use industry-standard security measures to protect your information, including encryption, access controls, secure data storage, and routine system monitoring. Although these measures help safeguard your information, no method of internet transmission or electronic storage is entirely secure, and we cannot guarantee absolute protection.
Your Privacy Rights
Depending on your location and applicable laws, you may have rights to access, correct, update, restrict, or request deletion of your personal information, and to opt out of non-essential communications. Requests can be submitted using the contact information below, and we will respond within a reasonable timeframe.
Data Retention
We retain personal information for as long as needed to provide services, service your policies, maintain business and legal records, resolve disputes, and comply with insurance recordkeeping and other regulatory obligations. Once information is no longer required, it is securely deleted or anonymized.
Children's Privacy
Port Bay Insurance does not knowingly collect or solicit personal information from individuals under the age of 18. Our services are intended for adults. If we learn that information from a minor has been inadvertently collected, we will promptly delete it.
Third-Party Websites
Our website may contain links to external sites operated by third parties, including insurance carriers. Port Bay Insurance is not responsible for the privacy practices, content, or security of those websites. We encourage you to review the privacy policies of any third-party service before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational changes, legal requirements, or improvements to our practices. Any modifications take effect when posted on our website. Continued use of our services following such updates indicates acceptance of the revised policy.
Contact Information
For questions, privacy requests, or additional information, you may contact us:
MILLERS INSURANCE AGENCY, INC. (Port Bay Insurance)
255 W. Uwchlan Ave., Downingtown, PA 19335
Email: team@portbayinsurance.com
Phone: (866) 827-4241